Shipping & Delivery

Q1 Where is the product shipped from?
Our warehouses are located in China,America, Europe and Australia. We will prioritize the delivery of your package from the warehouse closest to you.

Q2 How long is the delivery time?
The exact delivery time will vary depending on the shipping address, if you would like to know the delivery time, please contact me via email at mialv@diatool.cn

Q3 How to get tracking information?
Tracking information will be updated on the " My Orders " page at the same time after the package is shipped.

Q4 Why is the tracking number invalid?
Please wait patiently. Tracking numbers are not valid until the carrier scans the package and uploads the information.

Q5 What should I do if the delivery fails?
Please contact the local carrier and re-schedule the delivery.