Order Issues

Q1 Can I cancel my order?
If your order has not shipped, you can cancel it under " My Orders ". Or you can also contact us for assistance. 
*Please note that we cannot cancel orders that have already been shipped.

Q2 How to check order status？
Your current order status is displayed on the My Orders and Tracking page.

Q3 How do I write a review?
Once you receive your package, please click the "Write a Review" button on the " My Reviews " page to write a review.

Q4 Can I change the delivery address after payment?
Please contact us to change your address before your item ships.

Q5 How do I get my INVOICE?
If you need an invoice please contact me via email support@shdiatool.com with your order number.

Q6 Do you provide wholesale business?
Please contact me via email support@shdiatool.com to get more information.

Shipping

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Product

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

Other

You can contact us through our contact page! We will be happy to assist you.

Any question?

If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.

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